Amana Takaful PLC Relaunches Unified Mobile App to Simplify Insurance Experience

Photo Caption: The relaunched mobile app

Amana Takaful Insurance PLC has officially relaunched its mobile application, marking a major milestone in the company’s digital transformation journey by bringing both Life and General insurance services into a single, fully integrated digital platform. This initiative is also aligned with the Insurance Regulatory Commission of Sri Lanka’s (IRCSL) direction to accelerate digital adoption and enhance technology-driven service delivery across the insurance industry.

Designed under the theme “Everything Simplified”, the all-new Amana Takaful Mobile App is built to offer customers a faster, smarter, and more convenient way to manage their insurance needs anytime, anywhere.

The app, which already has a strong and growing user base of over 18,000 customers, has proven its value as a trusted digital service platform, and the relaunch further enhances this experience with improved performance, expanded features, and a more intuitive user interface.

The app introduces a wide range of features covering General Insurance, Life Insurance, and Health & Wellness, enabling customers to handle almost every insurance-related requirement from the palm of their hand.

For General Insurance customers, the app enables instant motor and medical claims intimation, real-time claim tracking, easy premium payments, seamless access to insurance plans, and digital insurance e-cards, allowing customers to access their policy details instantly without the need for physical documents. Life Insurance customers can track investment performance, request fund switches, submit hospitalization claims, and purchase Pure Life Term policies directly through the app.

Beyond insurance, the platform also offers integrated health and wellness features, including step tracking, telemedicine access, and a personal Risk Analysis Matrix, reinforcing Amana Takaful’s commitment to holistic wellbeing and preventive care.

With all policies, claims, digital e-cards, and wellness tools now housed in one unified digital ecosystem, the new app delivers a truly connected, paperless, and simplified customer experience, while supporting the industry’s broader shift towards digital-first service models encouraged by the regulator.

Commenting on the relaunch, Mr. Nalin Sakalasuriya, Senior AGM – Product Pricing & Digital Transformation at Amana Takaful Insurance PLC, stated:

This app relaunch represents a significant step in our digital journey. We looked at the entire customer experience and asked ourselves how we could remove complexity at every touchpoint. The new Amana Takaful Mobile App is not just a technology upgrade; it is a complete rethinking of how our customers interact with insurance, making it simpler, faster, and more meaningful.

Commenting on the technology backbone of the platform, Mr. Danushka Liyanage, Head of IT at Amana Takaful Insurance PLC, stated:

We built this platform with a security-first architecture, ensuring that scalability and high performance are woven into its DNA. By placing the user experience at the core of our development cycle, our teams have delivered a seamless, future-ready digital ecosystem. This app is more than just a tool; it is a reliable, high-speed gateway to our services that our customers can depend on with complete confidence.

The relaunch of the app is part of Amana Takaful’s broader strategy to drive digital adoption, enhance service excellence, and deliver people-friendly insurance solutions to Sri Lankans, while actively supporting the IRCSL’s vision of building a more digitally empowered insurance ecosystem.

The Amana Takaful Mobile App is now available for download on both the Apple App Store and Google Play Store, giving customers instant access to a smarter, more connected, and fully digital insurance experience.